Boston, MA – Don’t let this blog title fool you. I’ve done a complete 180 on my feelings about “Day of Games“, the makers of ladderball sets, beerpong tables, and cornhole, among others. They’ve basically done what each and every one of us dreams of doing every day: Starting our own company and creating fun products (such as the MotherSucker I showcased last week.) Now, I know what you’re thinking: “So, Martin, if you’ve done a 180, why don’t you go back and change the headline to something complimentary?” and the answer to that is, predictably, and shamelessly, “to entice people to read this blog.”
Now, here is the actual image after using the Day of Games ladderball set one time. Please do not compliment me on the brickwork, that was done by a couple of naturally gifted guineas I know from East Boston who have masonry in their bloodline. Instead, take special note of the top rung, and how upon impact it shattered and frayed, kind of like if you were to watch a cartoon character light a firecracker off in his asshole.
Naturally, this prompted an email from me, and giving credit where credit is due, I received a reply about an hour later. Here is my email:
Good Afternoon,I purchased your ladderball set and used it one time. Here are the issues:The top rung on both sides cracked upon impact during normal use.The bottom wooden piece “kept falling off” despite being tightened with a screwdriver.Who is responsible for quality control? It appears that either no one tested these units and shipped them, or, worse, ‘did’ test these units and saw the lack of quality and shipped them anyway.I think I understand the concept. I am under the impression that you want me to continue ordering plastic rungs from you. It’s not going to happen, but I can understand that business model.Please look at the attached image. As one of the writers of a blog that boasts 900 hits per day, 101 followers on Twitter, and 57 followers on Facebook, I look forward to your prompt reply.Thanks,Martin
From Sales@dayofgames.com (Brent)
Sorry, thats not the concept. If something breaks we will gladly replace the item.
Please let me know what address we can ship some replacement plastic rungs to.
If you need a new bottom piece, happy to send that along as well, the little black end cap?
I know most of you are dying to make some kind of Sandusky joke with that “new bottom piece” thing, but please save it for another blog. Am I still somewhat concerned that the top rung exploded like your bum does the day after you eat jalapeno poppers at Chili’s? Yeah, I mean, I don’t want Day of Games to send me 9,000 plastic rungs. However, this is exactly how you handle customer issues. This is how you deal with an unsatisfied customer. You don’t funnel them into some god damn endless phone loop like those vampires at Comcast. You receive the email, you consider the email, you weigh the options using common sense, and you respond to the email. Kudos to Brent and Day of Games, makers of the BEST Ladderball set in the history of joy.
p.s. Sorry to Day of Games for luring readers in with a negative headline. Please send 9,000 plastic rungs to us. Also, portions of my email in this blog were embellished to make me not sound like a pussy.